Rethinking co-creation

Learning to Listen: 1 The Problem Solver

About 15 years ago, I did a course on coaching, not because I wanted a change of direction but to reflect on my work in co-creation from another perspective. I learned a lot, both from the teachers and my fellow students, who came from every walk of life except the arts. One of the things I was made aware of is my tendency to look for solutions when I’m listening and since then I’ve tried to keep that impulse in check.

It comes from a basic desire to help, strongly reinforced by being the person in charge of art workshops and projects. Being paid, being responsible for a good outcome, naturally encourages a goal-oriented person like me to solve problems, even those I’m not being asked to solve. In reality, unchecked, that good instinct can just create new problems.

The most basic of these is that it reinforces the unequal power dynamics that exist at the start of every co-creation process. Coming up with a solution takes agency from the other person or people who have lost the chance to find and enact their own solution. In fact, it gives me agency when I really don’t need any more. It puts me at the centre of the story – I am now the problem solver – and the story becomes one I am telling. Perhaps the people I’m working with would have gone in quite another direction: I’ll never know because I’ve stepped in again and saved the day. At least, in my terms, and no one else’s terms matter now I’ve redirected the story.

All this is the exact opposite of what I’m trying to do. It disempowers the people I am working with and excludes them from participation in co-creation. None of this may be obvious, even to myself, The good outcome makes it difficult to see that it may have been reached by a false route. And if I am well-intentioned, as I believe myself to be, how could it be wrong to have helped everyone to get to a positive result?

When I was a young community artist, I often found myself in discussions about whether the process or the product was more important in our work. I thought then, as I still do, that they were equally important but I have spent a lifetime understanding why. In fact, they are inseparable. The process shapes and defines the product. The challenge is to follow (I don’t want to say guide and still less manage) its path well enough to achieve a truly meaningful destination. And that involves leaving space for others to find their own solutions.

5 responses to “Learning to Listen: 1 The Problem Solver”

  1. Why a new site? – François Matarasso

    […] Learning to Listen: 1 The Problem Solver […]

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  2. massisgulbenkian Avatar
    massisgulbenkian

    I really think it is a good thing to propose and discuss possible solutions, when you are involved in a group and engage in problem solving with the others. The solutions don’t come from one single person when you think, propose and discuss ideas together. They become a collective construction process.

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    1. François Matarasso Avatar
      François Matarasso

      That is true in the best processes, but I’m aware of the disproportionate influence I can have in some circumstances and that is what I was writing about.

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      1. massisgulbenkian Avatar
        massisgulbenkian

        Please forgive me if I am missing the point. Sometimes you sound a bit too self-centered. In a group, when you are aware of and respectful toward others—as you are—your influence can only take the dimension the group allows. If the group gives you the stage, it’s because they need or want you to take it. Be generous and vulnerable, and don’t underestimate the group. The group will only take from you the ideas that resonate with them and that they are able to handle

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      2. François Matarasso Avatar
        François Matarasso

        You might be right; certainly, finding the right relationship with self is central to the thesis of A Selfless Art, and that remains work in progress. In my experience, what you suggest about the power of a group can be true but it’s not always so. I have seen too often how people can be manipulated into making choices that are objectively not in their best interests. Also, many conversations in co-creation happen with individuals, not the group, and their dynamics are different again.

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